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OUR CUSTOMER SERVICE TEAM IS HERE TO HELP


ATS Product Warranty

ATS products generally carry a ONE to FIVE YEAR Warranty. There are several exceptions, so refer to the Warranty’s specific terms and conditions. All labor, shipping, or any other charges associated with the product and the product’s failure are not covered under Warranty. Labor and/or shipping charges will not be refunded under any circumstance. 


 

In the Event of a failure, the consumer MUST follow the procedures below:

 

  1. Contact ATS first and foremost, prior to any diagnostics or repairs being performed. This will help to ensure that the repairs hereafter are eligible for coverage. 
  2. ATS MUST assist in the diagnostics in order to determine the failures and how to proceed with repairs (if it is deemed eligible for warranty). 
  3. In order to start a Warranty Claim the product must be registered with ATS Diesel. Make sure to have at least one of the following present when contacting ATS to start a claim:
    1. If purchased from ATS Diesel Directly, the Original Sales Order from when the item was purchased from ATS. 
    2. If purchased through another vendor/source, the original invoice/order through that source. 
    3. Product Serial Number
    4. Warranty Registration Paperwork
  4. Once a failure is confirmed and ATS determines the item(s) are eligible to be covered under warranty, ATS will issue a Return Authorization (RA) and a Warranty Claim # (WA). Once those are obtained, there are 2 options for warranty processing:
    1. The consumer MAY return the damaged/defective item(s) to ATS for inspection. Once inspected and ATS has determined the product failure is within the warranty terms, ATS will either repair or replace the item(s) as necessary, per ATS’ Discretion. A repaired or replaced item(s) is/are sent to the consumer. 
    2. Should the consumer require immediate service, then the customer MAY purchase the item(s) to be shipped up front then return the damaged/defective parts to ATS for inspection and potential refund. In this case, the customer MUST pay full MSRP, applicable core charges plus shipping to and from ATS. Once the item(s) are returned ATS will inspect to determine warranty coverage and refund as follows:
      1. FULL REFUND - If the item(s) is/are determined to be covered under warranty, then ats will refund in full, the product and any applicable core charges. Shipping costs are non-refundable. 
      2. PARTIAL/NO REFUND - If the product has failed due to any issues NOT covered under the warranty, ATS will assess charges to the consumer based on any part(s) necessary to return the product to nominal ATS Standards. ATS will deduct the total cost of required part(s) from the replacement product’s purchase price, and refund the consumer the difference (if any). Shipping costs are non-refundable.


 

Warranty Registration

 

Please go online to www.atsdiesel.com/Warrantyregistration to register your product(s). This is important! The registration is necessary to activate your ATS Warranty. ATS must have the Warranty Registration information on-file for each warrantable product to receive any type of Warranty coverage for that product. In the event the consumer does not register their product with ATS, there is a parts only Warranty and is valid only for one (1) year or 100,000 miles parts only.

 

ATS DIESEL PERFORMANCE LIMITED WARRANTY STATEMENT – TERMS AND CONDITIONS   

By purchasing any ATS Transmission package or Transmission product the purchaser agrees to the following terms:

 

  1. This Warranty DOES NOT, under any circumstance, cover broken transmission shafts whether they are stock or billet. If ATS Diesel Performance (“ATS”) determines, through reasonable evidence and inspection, you have broken a transmission shaft, hub, sprag or gear set, then ATS Diesel reserves the right to refuse coverage under these express terms. This warranty does not apply to vehicles used for racing or any type of vehicular competition.

 

  1. ATS reserves the exclusive right to determine the course of action regarding repair and/or replacement of any and all warrantable products. This warranty is limited to the first retail purchaser of the remanufactured transmission (“The Purchaser”). This warranty covers remanufactured transmissions installed in NON COMMERCIAL Truck/Car applications. No Racing, Vehicles that are heavily modified such as over sized tires of 37” tall or larger, Engines at or higher than 600 HP or Improperly tuned engines that cause the transmission to be in the wrong gear are not eligible for any type of Labor or shipping coverage under any circumstance 

 

  1. Entering into this contract, the purchaser accepts there will be no cash refunds for products installed or used in any way. Any compensation for unused product is at the sole discretion of ATS.         
  1. All decisions made by ATS are final. In the event of a Warranty claim, Please see “In the Event of a failure” section a all warrantable products must be returned, prepaid, with a complete service history and proof of purchase (date/invoice).

 

  1. NEED TO ENFORCE THIS, ESPECIAL WITH IN ATS – ATS must have Warranty Registration information from the consumer for the product in question. This includes mileage, Vin number at the time of install, customer name, name of install shop, date of install and a copy of the invoice that the transmission was purchased on. This information MUST be received by ATS within 9030 days of the transmission shippinginstall or your transmission warranty will be limited to 1 year and parts repair only, labor and shipping warranty eligibility will be denied..

 

  1. Repaired or replaced product will be returned to the consumer, freight collect. Accepted Warranty units, which have been replaced, become the sole property of ATS.

 

  1. In the event of a warranty repair or replacement, product warranty period continues from the original date, vehicle mileage of the original purchase of the product,See above. Can we add a transfer option? except in the event that the product has been transferred ownership. The warranty will then be no longer valid. Warranty transfers are not permitted under any circumstance. The warranty period runs from the original date of sale to the Purchaser vehicles and is not extended by supply of a replacement part, component or assembly. 

 

  1. If you have trouble with an ATS part, you may not, under any circumstance, bring any legal action against ATS under the terms of this Warranty outside of Jefferson County, Colorado.




 

I, ________________________________________________, have read and acknowledge all of the terms and conditions above. 

 

Signature: _____________________________________________________________

Date: ___________________________________




ATS may amend this Warranty from time to time, at its discretion, to keep up with changing business conditions and technology.

 

ATS expressly reserves the right to cover consequential damages. For example, if a non ATS’ torque converter fails under applicable conditions and within the Warranty term, ATS is not liable for any damage that failure would cause to the transmission or other vehicle components. The consumer expressly agrees and acknowledges that ATS is not responsible for any consequential damage that may or may not have been related to its product failure.

 

ATS 68-RFE Automatic Transmission packages / stages

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

ATS Automatic 68-RFE transmission packages carry a 1-year to a 5-year warranty depending on the stage of transmission that is purchased. This Warranty breaks down as follows:

  1. Stage 1 Transmission Packages
    1. No Co-Pilot - 1 year / 100,000 miles -  Parts only, No Labor or shipping coverage
    2. Co-Pilot Tow - 3 years / 300,000 miles - Parts only, No Labor or shipping coverage
    3. Co-Pilot Tow - 5 year / 500,000 miles - Parts and Labor per warranty terms
  2. Stage 2 Transmission Packages
    1. No Co-Pilot - 1 year / 100,000 miles -  Parts only, No Labor or shipping coverage
    2. With Co-Pilot - 3 years / 300,000 miles - Parts only, No Labor or shipping coverage
    3. With Co-Pilot - 5 year / 500,000 miles - Parts and Labor per warranty terms
  3. Stage 3 Transmission Packages
    1. No Co-Pilot - 1year/ 100,000 miles -  Parts only, No Labor or shipping coverage
    2. With Co-Pilot - 3 years/ 300,000 miles -  Parts only, No Labor or shipping coverage
    3. With Co-Pilot - 5 years / 500,000 miles - Parts and Labor per warranty terms


 

ATS Automatic Transmission Packages / Stages

 

****NOTICE PLEASE SEE ATS 68RFE AUTOMATIC TRANSMISSIONS ABOVE FOR WARRANTY INFORMATION ON 68-RFE AUTOMATIC TRANSMISSION. ALL OTHER AUTOMATIC TRANSMISSIONS FOLLOW THE BELOW WARRANTY GUIDELINES.*****

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

Most ATS Automatic Transmission packages / stages carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) Warranty. This Warranty shall not apply to any automatic transmission that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to an automatic transmission that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes (but is not limited to) Items 1, 2, and 3 – listed here:

  

 

 

  1. Broken, fractured, or sheared shafts/gears and damaged cases are not covered under this Warranty.
  2. Damage to the front pump due to mis-installation or misalignment of the torque converter.
  3. No Racing, Vehicles that are heavily modified such as over sized tires of 37” tall or larger, Engines at or higher than 600 HP or Improperly tuned engines that cause the transmission to be in the wrong gear are not eligible for any type of Labor or shipping coverage under any circumstance
  4. Damaged gear train due to insufficient lubrication as a result of:

 

  1. Low fluid level
  2. Improperly serviced transmission
  3. Modifications to cooler system that are not approved by ATS (i.e.: external transmission filter, restricted cooler lines)
  4. Non-updated snap-in connectors in cooler lines (Dodge Specific: 94-98.5 must be upgraded to screw-in cooler lines)

 

This warranty does not cover fluids, taxes or shop supplies of any kind. This Warranty does not cover cooler flow lower than 1 gallon per hour upon installation. If the cooler flow is insufficient to support proper transmission operation, ATS reserves the express right herein to void this Warranty.


 

Most importantly, all transmission shafts are not covered by this Warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft. ATS’ Automatic Transmission Warranty is NOT transferable.

 

Line pressures must be tested at time of install. (This is mandatory for implementation of this Warranty.) Measure the following:

 

  1. Idle line pressure test: Idle vehicle in Drive. Note pressure and record on ATS’ Warranty registration page.
  2. Stall line pressure test: Place vehicle in drive with emergency brake on and pump stop brake 3 times. Hold the stop brake with your left foot while pressing the accelerator pressing the accelerator to wide-open throttle for 3 seconds. Note maximum pressure and record on ATS’ Warranty registration page.



 

ATS Manual Transmissions

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

ATS manual transmissions carry a 1-year/12,000 mile Warranty. ATS will not pay for any fluids replaced in the event of a transmission failure. There is no labor or freight warranty coverage on standard transmissions. 

 

Manual transmission shafts and gears are not covered by this Warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft or gear.


 

ATS Five Star Viskus Clutch Drive and ATS TripleLok Torque Converters

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

Five Star Viskus Clutch Drive and ATS TripleLok Torque Converters (“Converters'') carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) Warranty. This Warranty shall not apply to any Converter that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to a Converter that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes, but is not limited to the following:

 

  1. Mis-installation resulting in Converter hub damage.
  2. Stripped bolts or use of bolts other than those supplied by ATS.

 

This warranty does not cover fluids, taxes or shop supplies of any kind..

 

Automatic Transmission Clutch Rebuild Kits

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

Automatic Transmission Clutch Rebuild Kits (the “Kit”) carry a ONE YEAR PARTS ONLY Warranty exclusively against manufacturer’s defects. This Warranty shall not apply to any Kit that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to a Kit that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes, but is not limited to the following:

 

  1. Mis-installation resulting to clutch damage.
  2. Damaged clutches or steel plates as a result of low fluid conditions, low line pressure, or excessive power applications.

 

This warranty does not cover fluids, taxes or shop supplies of any kind. Under no circumstance shall there be any labor Warranty or other Warranty coverage on Kits beyond the replacement of individual Kit components/parts.

 

Aurora Series Non-VFR Turbochargers

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

Aurora Series Non-VFR Turbochargers (“Turbos”) carry a FIVE YEAR, non-transferable, limited parts only replacement Warranty. This Warranty shall not apply to any Turbo that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This warranty shall not apply to a Turbo that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.

Damage due to clogged or plugged oil return lines, thrust bushing/bearing damage due to excessive Turbo surge, and/or lack of supply oil to the cartridge are not covered under this Warranty. ATS’ Warranty does not cover broken Turbo shafts or damage from debris being sucked into or ingested by the Turbo’s compressor wheel. However, in the event of an uncovered failure, ATS will inspect the Turbo for damage and charge the consumer only for hard parts replaced.

 

Aurora VFR Series Turbochargers

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

Aurora Series VFR Turbochargers (“Turbos”) carry a Three years??? Two YEAR, non-transferable, limited parts only replacement Warranty. This Warranty shall not apply to any Turbo that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to a Turbo that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.

 

Damage due to clogged or plugged oil return lines, thrust bushing/bearing damage due to excessive Turbo surge, and/or lack of supply oil to the cartridge are not covered under this Warranty. ATS’ Warranty does not cover broken Turbo shafts or damage from debris being sucked into or ingested by the Turbo’s compressor wheel. However, in the event of an uncovered failure, ATS will inspect the Turbo for damage and charge the consumer only for hard parts replaced.

 

ATS Diesel Performance Exhaust Manifolds

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

ATS Exhaust Manifolds (“Manifolds”) carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) non-transferable, limited parts only replacement Warranty. This Warranty shall not apply to any Manifold that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to a Manifold that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.

 

ATS Diesel Performance Electronics

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

ATS Electronics (“Electronics”) carry a ONE (1) YEAR non-transferable replacement Warranty. This Warranty shall not apply to any Electronics that have been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to electronics that have been improperly repaired, maintained, and/or altered by the owner or his agent/tech. ATS will notify the consumer of its coverage.


 

International ATS Warranty Coverage for ATS

 

This section incorporates Section 2, entitled “In the Event of a Failure.”

 

This clause applies to all parts/products manufactured or assembled by ATS Diesel Performance and are outside of North America(USA, Canada, Mexico). The parts included in this warranty include, but not limited to the following :

 

  1. ATS Built transmissions, torque converters, clutch and rebuild kits.
  2. ATS Aurora line of Turbochargers and kits.
  3. Exhaust manifolds and kits.
  4. Twin Fueler CP3/CP4 kits.

 

This Warranty clause covers PARTS only. The customer is responsible for all shipping and labor costs. Please see the terms of this Warranty under each product for coverage.

 

Labor Coverage for ATS Automatic Transmission Stage Packages 

 

The product/service Warranty shall terminate at the end of the 5-year anniversary date from the time of original purchase, or 500,000 original miles (whichever occurs first). How the ATS product was installed and serviced determines the Warranty criteria (set forth herein as “In-Network” installations or “Out-Of-Network” installation):

 

  1. OUT-OF-NETWORK INSTALLATIONS:
    1. If a shop that is NOT a Certified ATS Installer (NON-ATS Certified shop)an unauthorized installer installed the ATS Transmission package, ATS will cover parts costs only for a total of 5 years or 500,000 miles (whichever occurs first) from the original date of purchase. The consumer is responsible for any labor cost, as well as other costs, including but not limited to shipping charges, rental vehicle costs, towing costs, lost wages, and any other such similar costs; and
    2. In the event ATS determines that a new unit is to be sent to replace a defective unit, the consumer may be required to purchase the new unit as stated under specific product sections above.

 

  1. IN-NETWORK INSTALLATIONS:
    1. In all circumstances, the Customer and/or the Authorized Dealer must contact the ATS warranty department for written approval prior to any work being performed (on the vehicle/transmission)
    2. If an In-Network Installer installed the product the Warranty will cover the following costs until the first anniversary date that the product was purchased by the customer. Warranty labor allowance (Only applicable for the first year), them NO labor allowance is covered) Mitchel repair book time guide @ $65.00 per hour with a cap of $455.00 per transmission. Normal ground shipping will be covered for the first year. No other labor or shipping allowance credit shall be provided by ATS Diesel other than as specified above.
  1. Vehicles that are heavily modified such as over sized tires greater than 37” tall, Engines at or higher than 600 HP or Improperly tuned engines that cause the transmission to be in the wrong gear are not eligible for any type of Labor or shipping coverage under any circumstance.



 

Until the product has been approved in writing, via an ATS RMA, for return or repair by ATS at one of the ATS Authorized Installers, the consumer will be responsible for all labor, shipping, and any other costs incurred as set forth herein. ATS will cover costs at its discretion. 

 

The Following is NOT Covered Under Warranty

 

ATS is NOT LIABLE for any towing charges, travel/lodging expenses, lost wages, business losses, replacement vehicle charges, or any other resulting charges due to the failure of the component in question. Labor and/or shipping charges are only covered for specified items, if an ATS Authorized Installer has installed the product and it is within the first year of the Warranty.

 

ATS’ Limited Labor Warranty does not apply to extreme horsepower or race applications, and does not apply to any engine modifications as built by ATS, its agents, or any third parties. ATS reserves the exclusive right to determine whether its products have been used for extreme horsepower and race applications, and reserves the exclusive right to void this Warranty if its investigation reveals the same.

 

Aside from provisions set forth in this statement or other ATS Warranty related documents, ATS disclaims any implied warranties of merchantability and fitness for a particular purpose. ATS disclaims any liability for incidental or consequential damages including but not limited to: repair labor, rental vehicles, hotel costs, emotional distress, or any other inconvenience costs. This Warranty is in lieu of all other warranties or guaranties, either express or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada.

 

Service Intervals for ATS Automatic Transmissions

 

A qualified automotive shop must service the ATS transmission at every 20,000 (Twenty Thousand) miles service interval to ensure Warranty for the full 5 years/500,000 miles. Service typically includes replacing fluid, filter and gasket. Customer must provide the Invoice for the terms provided. Consumers who are certified technicians must obtain ATS express written authorization before servicing their ATS product.


 

Notification

 

There are no cash refunds. In the unlikely event the consumer is dissatisfied with one of the products or services provided by ATS, the only remedy available under the terms of this agreement is to have repair or replacement services provided under the Warranty, or to trade products for like ATS manufactured products and services. If the consumer attempts a credit card chargeback on any product purchased from ATS, the consumer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs.

 

In case any dispute arises of any nature by consumer against ATS (including, but not limited to Warranty claims), such disputes brought by consumer must be resolved in Jefferson County, Colorado, in Jefferson County/District Court. ATS expressly reserves the right to sue consumer in Jefferson County/District Court to collect any unpaid accounts, and consumer agrees to jurisdiction and venue of said Courts.







 

Warranty Registration

 

Please go online to www.atsdiesel.com/Warrantyregistration to register your product(s). This is important! The registration is necessary to activate your ATS Warranty. ATS must have the Warranty Registration information on-file for each warrantable product to receive any type of Warranty coverage for that product. In the event the consumer does not register their product with ATS, there is a parts only Warranty and is valid only for one (1) year or 100,000 miles parts only.


 

ATS 68-RFE Transmission Warranty Rider

 

Due to the nature of the 68RFE, and how Dodge originally designed the Transmission Control Module (“TCM”), there are inherent issues with the transmission’s shift calibrations, which severely affect performance and longevity. Fortunately, ATS has identified these issues and we have the ability to correctly calibrate them by offering supporting products.

 

These products are: The ATS Co-Pilot when used in conjunction with the Stock Dodge (OEM) TCM transmission calibration allow for proper operation of the 68-RFE transmission. Without these support products installed, ATS must alter the terms of its Limited Warranty if there is an issue with your ATS 68-RFE transmission. To ensure continued five-year, 500,000 mile Limited Warranty on your ATS 68RFE transmission, you MUST have installed the ATS Co-Pilot product and have a (stock OEM factory calibration) installed in your TCM, at the time of installation of the ATS transmission, and have serial numbers registered with ATS PRIOR or during the installation and use of your new transmission.

 

ATS Co-Pilot (2007.5 to 2022)

 

  • Utilized to optimize line pressure, TCC and clutch timing in the 68RFE

 

  • Use the latest Dodge OEM Flash calibration update for the TCM


 

Note: When the Co-Pilot is installed on a 68-RFE it will override most commands sent from the TCM regardless of the calibration but it cannot always prevent negative CVI issued that ultimately cause transmission failure. This is the primary reason ATS will only support the factory and ATS Approved pre-loaded calibration. In no event will ATS provide full transmission warranty when any other TCM calibration is used including H&S MCC, B&G, any custom tuning or other unknown TCM calibrations etc.

 

If you have all supporting products installed and registered before or at the date of your initial install and you have followed the ATS initial install instructions of your ATS transmission, then you are covered by the terms of ATS’ five-year, 500,000 mile Limited Warranty.

 

If you do not have all supporting products installed and there is a failure related to your transmission, you will be responsible for the costs associated with the failure, this does not mean that your warranty of VOID it only means you will be required to pay for what ever damage has occurred to your transmission including shipping, labor etc. You will also have the opportunity

to correct the calibration issues and reinstate the parts portion of your existing warranty.


 

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